Support
Need help? We've got you.
Nudii is an independent app. We read every support email and aim to reply within 48 hours. The fastest path for most issues is email — no account or ticket system needed.
Response time: within 48 hours for support and privacy requests, Monday–Friday. When reporting a bug, include your iOS version, device model, and what you did right before the issue — it saves a round trip.
Email Support
Bug reports, feature questions, crashes, or anything else about the app. Include your iOS version and device model if you're reporting a bug.
[email protected] →Privacy Questions
Questions about how the app handles your data, HealthKit, or anything from the privacy policy.
[email protected] →Purchases & Billing
All purchases are processed by Apple. For billing issues, refund requests, or managing subscriptions, Apple handles it directly.
Apple Support →Restore Purchases
In the app, go to Settings → Restore Purchases. Premium species, environments, and active subscriptions restore through Apple. Used consumables do not.
Need help? Email us →Common questions
Why does Nudii need an iPhone 15 Pro or later?
The AI model runs on the phone itself instead of on a server. That privacy-first approach needs the memory of recent Pro-class iPhones and iOS 26 or later. We'd rather be clear upfront than over-promise on devices that can't run it smoothly.
How big is the app, and why?
The App Store download is large — about 3.5 GB — because the AI model ships inside the app itself. There's no separate first-launch download: once it installs, Nudii works fully offline straight away. The size is the tradeoff for conversations that never depend on the cloud.
Is everything completely offline?
Yes — Nudii runs entirely on-device from the very first launch, since the AI model ships inside the app download rather than being fetched afterward. Chats, memories, and pet state stay on-device. This version has no voice features — the app never requests microphone or speech-recognition access. Purchases go through Apple, optional website waitlist signups are handled by Formspree, and support emails reach us through standard email providers.
Can I recover a departed nudii?
Yes. Free Legacy Rebirth lets you continue through your nudii's next life, Single Revive ($1.99) is a one-time rescue on the death screen, and Deep Diver Premium includes ongoing revival access.
Can I restore purchases after reinstalling the app?
Yes. Premium species, environments, permanent unlocks, and active subscriptions can be restored through Apple. Used consumables do not restore after use. Because Nudii does not currently use cloud backup, deleting the app can erase your nudii's local memories, chat history, and progress.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open Settings → [your name] → Subscriptions on your iPhone, tap Nudii, and choose Cancel. Your Deep Diver benefits stay active until the end of the current billing period — and every memory your nudii already learned stays intact afterward.
How do I request a refund?
Refunds are handled by Apple via reportaproblem.apple.com. We can't issue refunds directly, but we can help you figure out what went wrong — email [email protected].
Can I make Nudii quieter — or silent?
Yes. In Settings → Notifications inside the app, choose Frequent, Moderate, Minimal, or Off. Minimal keeps only critical care alerts; Off schedules nothing at all. Reminders always reflect your nudii's real state — no generic engagement pings.
How do I delete all my Nudii data?
Uninstall the app. Because everything is on-device, there's no server-side copy to clean up. Apple can still restore eligible purchases later, but not your nudii's local memories, chat history, or progress.